Our advisors, architects, developers, and engineers have world-class skills in operations, process design, and large-scale project delivery experience.
As CEOs across the globe double down on digital transformation investments, ServiceNow solutions has established itself as the heartbeat of the modern enterprise. We have developed industry-leading best practices and deliver unparalleled industry knowledge and true guidance to help leaders transform the modern enterprise. With hundreds of successful customer transformations across all areas, we bring our unique design-centered approach to all our engagements to optimize user experience and realize ROI. Whether you are just starting out, looking to reimplement or heading up a new strategic initiative on the platform, NTT DATA offers unparalleled ServiceNow depth and breadth of experience as a true platform consultancy.
Whether you are looking to reimplement ServiceNow solutions, bolster your employee experience, empower a new customer strategy, or improve your overall operations – our deep ServiceNow solutions experience shows that your ultimate success with the platform depends, in large part, on having a compelling, clear, and actionable strategic vision that is able to grow and evolve as your instance does.
Our expert team is filled with experienced ServiceNow consultants, process experts, certified implementation specialists, and engagement managers to help guide your integration and design the most robust, innovative solutions in the business.
At the end of the day, your goals are what matters. In every new project, our first priority is to learn about your company's unique business processes - and use that information to drive the rest of the implementation.
Our managed support options are unique ServiceNow support programs designed for modern organizations to be more aligned with their technology platform. Our goal? To get you healthy and to keep you healthy, all the while allowing you time to focus on the larger goal of maximizing the value ServiceNow solutions bring to your business.
With an emphasis on quality, expertise, access, and clear, measurable results, our support offerings go beyond administration to provide you with advice and guidance on your entire ServiceNow journey
For quickly building the capacity of successful change, the use of pre-build industry specialized solutions in each area will be great help.
NTT Data's business knowledge and expertise in industries combined with ServiceNow meet the unique challenges in your businesses.
Accreditations & certifications globally
Understanding that their legacy systems and outdated call fielding processes would not be sustainable in our new educational climate, school leadership sought to streamline service for constituents. Their end goal? Provide a positive and modern user experience so that community members could easily find answers to their questions and quickly make requests.
With a sweeping ServiceNow HR Service Delivery transformation already under its belt, this Fortune 500 Healthcare Payer was better prepared than most to weather the rapid changes brought on by COVID-19. At the start of 2020, healthcare organizations were already under immense pressure from the consistent consumerization of medicine alongside rapid technological advancements. All of these challenges came to a head following the outbreak of COVID-19, and further solidified this organization’s belief that continuous improvement is the key to long-term success.
Facing a changing industry rife with fierce competition, the firm craved a digital solution that would propel them into the future on solid footing. The company’s agents were burdened with a legacy system that didn’t offer the visibility and speed they needed to provide the best possible service to their policyholders.
Leadership knew that in order to build resiliency and remain agile, they needed to consolidate all of their disparate tools and systems to start managing their incidents and requests strategically. Doing so would allow them to start collecting and acting on data in real-time – a must for every business looking to thrive in the emerging digital landscape post-COVID-19.
This Top Five American Defense Contractor has been at the forefront of defense innovation for over two decades, yet fast-growing and rapidly increasing sales exposed a lack of scalable, agile business processes within their organization. They needed an enterprise management platform that could support their expanding business and its customers’ growing need for continued product maintenance.
As the organization’s treasured team continued growing and evolving, they realized it was getting harder to maintain their principle of being a top place to work. According to Forbes, the video game industry is growing so rapidly that some experts believe it will surpass $300 billion by 2025, promising a fast-expanding workforce where employee engagement and experiences will be crucial for maintaining elite talent amidst a competitive ecosystem.
The pandemic changed the way we work and forced us to rethink all aspects of the employee experience, from ensuring safety of our workforce to efficient vaccine administration. Our people are always the source of value creation and our most valuable assets, That’s why we have focused on ensuring the health and safety of our employees during the Covid-19 pandemic. Workplace vaccination is one of our main priorities.
Learn Jono’s three pillars for a successful technology strategy, the most common issues that arise in client projects, along with his predictions for ServiceNow platform updates coming in 2022.
We captured the findings of nearly 500 professionals on digital transformation and ServiceNow adoption. During a period in which every company was forced to rethink its digital strategy due to the unforeseen toll of COVID-19, more than half of respondents to this year’s survey reported that their digital transformation initiatives started or increased in importance because of the COVID-19 pandemic.
Our annual Service Portal Lookbook is designed to inspire you and your team on what’s possible with a clean, smart portal. This year’s lookbook was no different, featuring stories and images from four distinct customers.
NTT’s Private 5G platform has been designed to supply reliable, high-bandwidth, and low-latency connections on your critical infrastructure. With the ability to support multiple enterprise use cases on a single network, Private 5G enables an application- and device-aware networking solution that hasn’t been possible previously with cellular wireless connectivity.
The report, with insights from 7 ServiceNow and NTT executives, explores yhy experiences are still the focal point of transformation, key criteria to building the capacity for successful change, and what’s ahead for digital transformation in 2022.